Short Answer: Tech support, maintenance, hosting, and improvements.
From day one, we've understood that clinics are looking to keep costs down, and it's been our goal to keep things affordable. As you likely know, we provide our ongoing website hosting and support for a monthly fee of $40, plus tax. To some, this fee will be a new line item in your budget. We wanted to take the time to explain the value in it.
Here’s what we include in our base-level $39 Hosting & Support Plan:
1. Unlimited Technical Support
We like to think of ourselves as your remote staff, always a phone call or email away. Never again do you need to find yourself struggling with your website. You can rest easy knowing that we’re here to help and that no problem is too big or small.
This saves you: Approximately 1-2 hours per month, solving website issues.
2. Ongoing Website Maintenance
Much like a car, websites require regular care and maintenance in order to continue running efficiently. We include that maintenance in our service and the monthly support fee is the only website invoice you’ll ever receive from us. For the duration of your website, we’ll repair and improve your website features at no additional cost to you, saving you money (if you’re paying a developer) and/or time (if you're using an administrator/staff to maintain the site).
Most hosting providers will limit the space your website can take up on the server. Knowing the requirements of a typical website, we have included all the space your website will require and are ready to handle any reasonable amount of images, files, and pages that your website needs.
Standard cost: $10/month
4. Regular Website Improvements
To us, this is the biggest difference we can make. We wanted to end the cycle of turning over your website every five to ten years. We built our platform in a way that would allow your website to grow and improve on a daily basis. Essentially, five years from the day you launch your website, it will have received five years of advancements and will be as modern, timely, and functional as it was on day one.
This saves you: Approximately $1000 every 5 years and lots of time setting up a new website. There will be no need for a new website in 5 years.
At the end of the day, we’re just excited to be able to provide clinics with peace of mind when it comes to their website. We realize it may be an additional fee from what you’re currently paying, but we also believe that a great website that continues to work well is one of the strongest investments your clinic can make. It will be the new front door and the primary tool in helping to draw new families to your clinic.
If you think that you may need a higher level of support, we also offer white glove customer service packages ranging from $80-$500/mo. depending on the level of help you require.